Loading Events
Find Events

Event Views Navigation

Past Events

Events List Navigation

March 2015

March 2015 HDI Local Chapter Meeting

March 19, 2015 @ 5:30 pm - 7:30 pm
MyNextSuite, 123 Center Park Dr #302
Knoxville, TN 37922 United States
+ Google Map

You are invited to join us for food, drinks, door prizes, networking, and a high-impact presentation led by Certified Professional Coach, Mike Asbury! “Living Outside the Box” Presentation Summary: In and Out of the Box thinking means we challenge ourselves to consider our first and ongoing responses to people and events in our lives. Borrowed from the book, Leadership and Self-Deception, this concept allows us to be present in every interaction and considerate of how our behaviors impact others. By…

Find out more »
July 2015

July 2015 HDI Local Chapter Meeting

July 16, 2015 @ 5:30 pm - 7:30 pm
MyNextSuite, 123 Center Park Dr #302
Knoxville, TN 37922 United States
+ Google Map

Train Your Brain – Methods for Service Desk Training Featuring Rose Parker (VP of Programs) and Travis Gordon (VP of Web Communications) In any good workout routine, the key to gains and self-improvement in muscle development is continued sets and reps. The human brain is no different; we need to recall and utilize the things our brain has learned on a regular basis, or else be faced with greater difficulty retrieving, or possibly losing, this information. During this session, we’ll…

Find out more »
September 2015

September 2015 HDI Local Chapter Meeting

September 17, 2015 @ 6:30 pm - 8:30 pm
Crowne & Goose, 123 S. Central Street
Knoxville, TN 37902 United States
+ Google Map

Greg Gielda Flycast Partners New venue and time: Crowne & Goose at 6:30 PM Greg Gielda is an ITIL V2 Master and ITIL V3 Foundations Certified IT Professional with too many professional certifications to list, including Six Sigma. Greg has a proven history in Leadership, Consulting, ITIL implementation and developmental stewardship of all ITIL Best Practice disciplines including: Change Management, Problem Management, Incident Management, ITIL Configuration and Release Management. He has been in the IT industry for almost 20 years…

Find out more »
December 2015

2015 Christmas and Holiday Social at the Crown and Goose

December 1, 2015 @ 6:30 pm - 10:00 pm
Crowne & Goose, 123 S. Central Street
Knoxville, TN 37902 United States
+ Google Map

2015 Christmas and Holiday Social @ the Crown and Goose Tuesday Dec 1, 2015 Treat yourself and invite your peers, boss, and your staff.  Network with other customer service and support industry peers and meet with the new Board members. 6:30 until ? The Crown and Goose is located at 123 S. Central Street, old town / Knoxville.  Free parking provided in the gated lot across the street. Sponsored by Easy Vista.

Find out more »
February 2016

February 2016 HDI Local Chapter Meeting

February 25, 2016 @ 5:30 pm - 7:30 pm
MyNextSuite, 123 Center Park Dr #302
Knoxville, TN 37922 United States
+ Google Map

Local Chapter Meeting Thursday February 25, 2016 5 Killer KPIs for IT Presenter: Lee Cullom, President Northcraft Analytics Lee Cullom is President of Northcraft Analytics. Since 1996, he has held a variety of roles in information technology, including process consulting, presales, implementations, internal IT and management. Prior to launching Northcraft Analytics, he spent much of his time with software manufacturers like Oracle, Remedy Corporation, Peregrine, BMC Software, and CA Technologies. Having viewed IT from the perspective of a vendor and…

Find out more »
April 2016

HDI 2016 National Conference & Expo

April 12, 2016 - April 15, 2016
The Rosen Shingle Creek, 9939 Universal Blvd
Orlando, FL 32819 United States
+ Google Map

Unite and Triumph at HDI 2016 An event unrivaled in the technical support community, the HDI 2016 Conference & Expo unites nearly 2,500 professionals to gain the knowledge, resources, and contacts to become champions of the industry. With nine learning tracks, eighty sessions, five keynote speakers, and nonstop networking opportunities, you won't just attend HDI 2016—you'll return home with renewed motivation and enthusiasm, inspired to make an immediate impact on your career and your organization. We all strive for greatness...this…

Find out more »
May 2016

May 2016 HDI Local Chapter Meeting

May 19, 2016 @ 5:30 pm - 7:30 pm
MyNextSuite, 123 Center Park Dr #302
Knoxville, TN 37922 United States
+ Google Map

Presentation Title: A Digital Enterprise is a more Successful Enterprise Presentation Summary: Companies with engaged employees outperform those without by more than 200 percent according to Dale Carnegie. Companies with innovative, digitally oriented workplaces are empowering their employees to be more productive and happy. Learn more about Digital Service Management and how your company can benefit from this important industry trend. Speaker Bio: Lorna is a seasoned Principal Product Manager who has managed or work on 4 leading ITSM products:…

Find out more »
September 2016

September 2016 HDI Local Chapter Meeting

September 15, 2016 @ 5:30 pm - 7:30 pm
New Horizons Knoxville, 408 N Cedar Bluff Road Suite 555
Knoxville, TN 37923 United States
+ Google Map

Speaker Nate Brown, Manager of Client Services at UL in Nashville, TN Topic Top Fun – The New Rules of Engagement Grab your aviators and join the HDI elite as we learn how to engage our top customer service talent. Have you given your employees a good reason to not only stay but to perform at their highest level? We all know the cornerstone of the customer experience is the employee experience. As leaders, it is our job to create…

Find out more »
November 2016

November 2016 HDI Local Chapter Meeting

November 17, 2016 @ 5:30 pm - 7:30 pm
New Horizons Knoxville, 408 N Cedar Bluff Road Suite 555
Knoxville, TN 37923 United States
+ Google Map

Speaker Eric South, Robert Half Technology Topic Business Etiquette: The New Rules in a Digital Age Is it OK to friend your boss? Can an e-mail mistake jeopardize your career? There are many grey areas when it comes to communicating in the digital age. This presentation provides guidelines on digital protocols in the workplace, including LinkedIn, Facebook, and Twitter, as well as traditional communication tools such as e-mail. Find out what executives say about etiquette in the workplace, and learn…

Find out more »
+ Export Events

Theme by HermesThemes

Copyright © 2019 Smoky Mountain HDI. All Rights Reserved