Greg Gielda is an ITIL V2 Master and ITIL V3 Foundations Certified IT Professional with too many professional certifications to list, including Six Sigma. Greg has a proven history in Leadership, Consulting, ITIL implementation and developmental stewardship of all ITIL Best Practice disciplines including: Change Management, Problem Management, Incident Management, ITIL Configuration and Release Management. He has been in the IT industry for almost 20 years and has provided ITIL consultative skills to numerous clients regarding ITIL Best Practices and the critical success factors required for smooth implementation and operation. He has been with Flycast Partners almost since its inception and has played a key role in the overall success of Flycast Partners.
Change Management- A Fool with a Tool Is Still a Fool
A topic that is most often dreaded at any organization is made to seem like “no big deal” by Greg Gielda. Greg literally has hundreds of implementations under his belt, giving him insight into Change Management that cannot be shared in any manual or book. He gives the audience very important guidelines for Change Management allied with ITIL Best Practice in layman’s terms. His approach acknowledges that every situation and tool will be different, but the process should not be. Greg’s quotes and wit will make this process seem like a walk in the park, definitely a walk you won’t want to miss!