A Digital Enterprise is a more Successful Enterprise
Companies with engaged employees outperform those without by more than 200 percent according to Dale Carnegie. Companies with innovative, digitally oriented workplaces are empowering their employees to be more productive and happy. Learn more about Digital Service Management and how your company can benefit from this important industry trend.
Lorna is a seasoned Principal Product Manager who has managed or work on 4 leading ITSM products: BMC FootPrints, SDE, Track-It! and Remedy’s A/R platform. A published author and patented inventor, Lorna leads and supports a team of market focused product managers dedicated to meeting the IT Service Management needs of their customers. Leveraging background in applied anthropology, she uniquely understands there is a cultural gap between business and technology and uses ethnographic and common sense strategies to bridge that gap. She thrives on creating positive relationships and business success. With 20 years in the technology industry, Lorna employees a good-humored approach to helping her customers solve their most pervasive business and technical challenges. Ms. Russell holds an MBA from the University of South Florida and enjoys traveling and being a mom.