Category: ITIL

Technical Writing – Flexibility is Your Friend

November 17, 2014 / Communications, ITIL, ITSM, Service Desk, Smoky Mountain HDI

These days, technical writing and editing work tends to land in the contract niche for a large number of corporations. While some companies do employ full-time, permanent technical writers and editors, there is a growing […]
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Hiring Tips – Service Desk Employment

July 14, 2014 / Desktop Support, From the President's Desk, ITIL, Service Desk, Smoky Mountain HDI

Hiring Scenario: you’re looking for employment in the Service Desk industry and you’re wondering what criteria a hiring manager might look for in a candidate. Your A+, N+, BS in Computer Science will likely get […]
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