Category: Help Desk

Five Ways to Avoid Service Desk Emotional Leakage

November 29, 2014 / Communications, Desktop Support, Help Desk, ITSM, Service Desk, Smoky Mountain HDI, Uncategorized

First of all, what is emotional leakage?  See if some of the following scenarios sound familiar to you. Sally Worker: “If this phone rings one more time, I’m going to throw it out the window.” […]