Control Charts for IT Improvement – Lee Cullom

Six sigma is a pretty big topic to tackle, so I thought it might be best to handle it via a practical example using control charts. Plus, I’m an inductive thinker, so this is for those of you that like bottom-up thinking. The most common example of six sigma application is probably Pareto Analysis, but since most companies have leveraged this method to some extent already, we thought we’d cover the XmR chart with respect to critical business services. Of course, most people haven’t yet defined business services, but who wants to read the same old boring marketing material anyway? This is something you can begin to apply today. Read more at: 


Lee Cullom is the Vice President of Vendor Relations Co-Chair for the Smoky Mountain HDI Chapter.  Find Lee’s professional profile on our Smoky Mountain HDI Board of Directors page, and on his LinkedIn page:

Smoky Mountain HDI Chapter is a group of IT Service and Support Professionals living in the Great Smoky Mountains connecting to share ideas, grow technical skills, boost careers, and create a wide array of technical resources and connections while helping one another succeed.

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